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Setting Up Failover Numbers on a SIP Trunk in CallTok

This guide provides step-by-step instructions for configuring failover numbers on a SIP trunk in the CallTok platform. Failover numbers ensure that incoming calls are redirected to an alternate destination if the primary SIP trunk becomes unavailable

Requirements:

  • Access to the CallTok portal with administrator privileges.
  • An active SIP trunk configured within the platform.
  • A designated failover phone number (e.g., a mobile or landline number).

Step 1: Log in to the CallTok Portal

  1. Navigate to CallTok Portal and log in using your credentials.
  2. Select the appropriate customer account from the dashboard.

Step 2: Access the SIP Trunk Configuration

  1. Click on the SIP Trunks section from the left-hand menu.
  2. Locate the Failover tab and click Edit or Manage.

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Step 3: Configure the Failover Number

  1. Navigate to the Failover Settings or Backup Routing section.
  2. Locate the Number field and enter the designated phone number.
  3. Select the failover condition, such as:
    • Follow Me: Allows for advanced call routing where the call can ring multiple destinations in sequence or simultaneously. You can configure ring time, multiple failover numbers, and rules such as time-of-day routing.
    • Simple: A straightforward failover where the call is immediately forwarded to a single designated number if the SIP trunk is unavailable. This mode does not include sequential or simultaneous ringing options.
  5. Check your Caller ID and Time schedule.
  6. Enable the Failover by clicking the button under Disable.

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Step 4: Save and Apply Changes

  1. Click Save or Apply Changes to update the settings.
  2. Optionally, test the failover functionality by simulating a SIP trunk outage and verifying call redirection.

Troubleshooting Tips:

  • Ensure the failover number is entered in the correct format (with country and area code).
  • Verify that the failover number is operational and able to receive calls.
  • Check SIP trunk logs for any errors or misconfiguration.

Conclusion

Setting up a failover number on a SIP trunk ensures business continuity by redirecting incoming calls when the primary trunk is unavailable. By following this guide, you can configure and test failover settings efficiently within the CallTok platform.

For further assistance, contact RingLogix support or consult the platform's documentation.