Mood/Pandora Player Troubleshooting

Press the standby button on the remote control (or click the standby button in the upper-right corner of the online control site) and allow the device to enter Standby Mode.
Press the power button on the back of the player to the OFF position.
Unplug the power cord from the wall outlet and leave unplugged for about 30 seconds.
Plug the power cord into the wall outlet.
Press the power button on the back of the device into the ON position.
The machine will initialize and resume music playback (if connecting).

Verify the power cord is properly connected to the wall plug, at the external power supply, and at the back of the unit.
Verify the power cord is connected to a working electrical outlet. If able, test the outlet with another electrical device.
Verify the power button on the back of the unit is pressed into the ON position.
If the unit still fails to power on, proceed to RMA the unit (RMA Trouble Code: No Power).

Press the push-pin reset button on the back of the device and hold it for 5 seconds; this will reset the admin password to 23646.

Important! Before providing an unlock code for the player, contact MOOD Tech Support and ask them to access the related subscription in Magento to verify that the subscription is active and does not have any declined payments; additionally, ask them to access the player in Unity and review the latest comments in the device window. If the player is expired, there is a possibility that the player was deactivated for non-payment, or for a cancelled subscription.
The online control site will display a 6-digit lock code. A 3-digit unlock code can be generated in Unity using the Device Menu Unlock tool. Once unlocked, select a station to begin playback.

This error is commonly resolved by logging out of the online control site, power cycling both the player and network router, and accessing the online control site once more.
If the error continues to appear, proceed to troubleshoot network connectivity.

Power cycle the device to see if the error clears.
If the error persists, the device cannot find the SD card, or the SD card is corrupted. Proceed to RMA the unit (RMA Trouble Code: Device Fails to Start Playback).

Power cycle the device.
If the error persists, have the user run 'Update Music & Config' via the online control panel's Update tab (under the Adminisatration section).
Press the standby button on the remote control (or click the standby button in the upper-right corner of the online control site) and allow the device to enter Standby Mode. Wait 5 seconds, then click the resume button on the online control panel.
If the error persists, have the user confirm the necessary network ports are open (this error indicates that ports 80 and 443 may be closed).

Verify the RCA cables are properly connected to the appropriate zones on the ProFusion iO, and verify the other end of the RCA cables are properly connected to the amplification equipment
Verify the volume level of the sound system equipment (including wall volume controls, if present) is turned up to an appropriate level.
Verify that the player is active and streaming by having the user login to the online control site. Confirm that a station is selected and the play button is pushed. If unable to access the online control site, proceed to troubleshoot connectivity.

Verify the RCA cables are properly connected to the appropriate zones on the ProFusion iO, and verify the other end of the RCA cables are properly connected to the amplification equipment.
Verify the volume level of the sound system equipment (including wall volume controls, if present) are turned up to an appropriate level.
Verify that the player is active and streaming by having the user login to the online control site. Confirm that a station is selected and the play button is pushed.
Confirm that the volume slider bar in the online control site is not lowered. If it is, drag the slider upward to increase source volume
If unable to access the online control site, proceed to troubleshoot connectivity.

If the player is connected via WiFi, this may be caused by a signal reception issue:
- Having the player on a glass or metal surface can cause poor WiFi reception. Walls and long distances between the player and WiFi router can cause the same symptoms.
- This website can assist clients with issues regarding overlapping WiFi signals in their coverage area.
Verify that the client's network has enough bandwidth for the player to stream. If the player doesn't receive enough data, the player will not be able to stream consistently.
If the WiFi reception is strong, port forwarding may be required on the client's network equipment to ensure uninterrupted playback.

The Profusion iO retrieves the correct date and time from the Internet. If the client has a dayparting schedule set, verify that the schedule type is set to Custom Schedule in the Schedule Control menu on the online control site. Have the client review the start and end times of the schedule.

This indicates that the no station is currently selected to play, or that there's a time period in the selected dayparting schedule in which no music is scheduled to play.
If the player is not set on a dayparting schedule, select a station to play from the Manage Stations tab on the Stations menu in the online control panel.
If the station that is currently playing is deleted from the control site, the player will show this message. Select a new station to play in order to clear the message and resume playback

The feature the user is trying to use may be disabled by the master admin login. Have the user login to the online control panel with admin as the username.
If the user cannot remember the admin password (and 23646 is not valid), press and hold the reset button on the back of the player for 5 seconds to reset the default password.

If the user has already found the player's IP address:
- Verify the user's network is active and working normally (have the user access facebook.com from their internet browser to test).
- Important! Verify that the device being used to access the online control panel (computer, phone, tablet, etc.) is connected to the same network as the ProFusion iO. How do I verify this?
- Verify that the IP address is entered correctly into the user's internet browser address bar (example: http://192.168.1.XXX) -- it should not have www or .com included in the address.
- If the ProFusion iO has been configured to connect via WiFi, verify that the user is entering the player's wireless IP address in the address bar of the internet browser in order to access the online control panel.
- Verify that the user's internet browser (Internet Explorer, Mozilla Firefox, Google Chrome, Safari) is up-to-date. If able, have the user try a different internet browser.
If the user is unable to find the player's IP address, click here.