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How to Forward a Calltok Account to a Cellphone Number

When a CallTok customer's internet goes down for an extended period of time, it is standard practice to send all incoming calls to a cellphone number.

To forward all calls to a cellphone number:

  1. Login to the CallTok Portal. 
  2. Navigate to the Customer Page.
  3. Navigate to the "Hosted PBX" tab on the left side of the screen.
  4. Navigate to the "PBX Dashboard" page. Right side of page, button labeled "PBX Dashboard"
  5. Navigate to the "Call Queues" Tab
  6. Navigate to the "Edit Agents" Page for the location experiencing the outage. (The little round person icon on the right side of the table)
  7.  Click "Add Agent" on the pop up screen
  8. Enter the cellphone number. Click "SAVE AGENT"

If you do not click "Save Agent" before clicking "Done" it will not work. 

9. Click "Done". 

10. Verify by calling the customer's CallTok DID and ensuring the cellphone rang.