- Login into the CallTok portal.
- Search for the customer requesting a number to be blocked from the Customers drop down menu.
- Access the customers Hosted PBX.
- Navigate to the Call Queue tab.
- Make not of the Primary Call Queue where their calls flow through. (ex. 400)
- Navigate to the Users tab.
- Uncheck the Hide System Users check box if it is currently checked, this will allow you to see system extensions that are normally hidden.
- Now select the Edit option for the Call Queue we noted earlier, this is different for almost all locations.
- From the Call Queue Users page click the Allow / Block button to access the corresponding menu.
- On the right hand side you can add the requested number(s) to the Blocked Numbers section by entering the number and pressing the plus sign.
Once you had added your numbers, press done and you have successfully blocked a number! Report back to the requesting party and let them know they can enjoy their peace and quiet.